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Frequently Asked Questions

What are the Shoppette hours?

9am-4pm, Monday - Friday   
9am - 5pm, Drill weekends

Closed for Lunch 12pm - 1pm

 

When can I get a Military or Dependent I.D. Card?

Direct Line for I.D. Cards - 704-398-4782

Hours of operation for ID cards: 
Appointments can be scheduled Monday through Friday  from 0800-1100 and 1230-1500. 

***Office is closed for government holidays. 

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NEW IDENTIFICATION PROCESS EFFECTIVE 10 JUL 2008  

The Defense Enrollment Eligibility Reporting System/Realtime Automated Personnel Identification System (DEERS/RAPIDS) will be undergoing a massive change from 9 July 2008 - 10 July 2008. With this change, comes a new process. I will try my best to describe what will be changed, and all necessary information that will need to be passed on. 

Effective 11 July 2009 all changes listed below will become effective immediately. 

This information is going to be broken down for current military members, retirees, and, dependents, due to that this change will affect all. 

RENEWAL OF MILITARY IDENTIFICATION CARDS 

For current military members to renew their ID cards, all that is needed is just the current ID card. With this upgrade, this is no longer true. Two forms of identification will have to be presented at time of issuance of ID card; otherwise, the ID card cannot be made. The following lists forms of identification: 

 Common Access Card 
 Drivers License 
 Birth Certificate 
 Social Security Card 
 Voters Registration Card 
 Passport (Current) 
 Government employees ID card 
 Medical ID card 

For retirees to renew their ID cards all that is needed at present is just current retiree ID card, this will no longer be true, after the upgrade. Two forms of identification will have to be presented at time of issuance of ID card; otherwise, the ID card cannot be made. The following lists form of identification: 

 Retiree ID card 
 Drivers License 
 Birth Certificate 
 Social Security Card 
 Voters Registration Card 
 Passport (Current) 
 Government employees ID card 
 Medical ID card 

CONTINUED............ 
For dependents to renew their ID cards all that is needed at present is current dependent ID card, and the sponsor, after the upgrade this will no longer be true. Two forms of identification will have to be presented at time of issuance of ID card; otherwise, the ID card cannot be made. The following lists form of identification: 

For spouses: 

 Current dependent ID card 
 Birth Certificate 
 Drivers License 
 Social Security Card 
 Voters Registration Card 
 Passport (Current) 
 Government employees ID card 
 Medical ID card 

For children: 

 Current dependent ID card 
 Birth Certificate 
 Social Security Card 
 Born out of wedlock: 
o Sponsor is the father - paternity test will have to be done if the father's name is not on the child's birth certificate 
o Sponsor is the mother - then add the child to record 
 Children need to be age 10 or older to receive 

ADDING INFORMATION TO DEERS/RAPIDS 

Current members 

o Extension - extension paperwork will have to be presented to update 
o Re-enlist - re-enlistment paperwork will have to be presented to update 
o Promotion/Demotion - this paperwork will have to be presented to update 
o To add orders for 30 days or more to system 
o Orders will need to be presented at time, without the orders I can't add the active duty segment 

Current members/retired members 
o Add dependents: 
o SPOUSE 
 Birth certificate (ORIGINAL OR CERTIFIED COPY; MUST HAVE TO ADD IN SYSTEM) 
 Social security card (MUST HAVE CARD OR COPY (NOT WRITTEN DOWN); MUST HAVE TO ADD IN SYSTEM) 

 Marriage License (ORIGINAL OR CERTIFIED COPY; MUST 
HAVE TO ADD IN SYSTEM) 
 Drivers License (COPY; (MUST HAVE TO ADD IN SYSTEM) 
o CHILDREN 
 Birth Certificate (ORIGINAL OR CERTIFIED COPY; MUST HAVE TO ADD IN SYSTEM 
 Social Security Card (MUST HAVE CARD OR COPY, CANNOT BE WRITTEN DOWN 

FIRST TIME RECEIVING MILITARY IDENTIFICATION CARD 

The following information is for sponsors dependents needing ID cards for the first time. Please keep in mind, the dependents will have to already be in the system or added at time of issuance. Two forms of identification will have to be presented at time of issuance. The following lists forms identification needed at the time of issuance; otherwise, the card cannot be made: 
o Spouse 
o Drivers License 
o Birth Certificate 
o Social Security Card 
o Voters Registration Card 
o Passport (Current) 
o Government employees ID card 
o Medical ID card 

o Children 
o Birth Certificate 
o Social Security Card 
o Driver's License if 21 and older 
o Letter from Registrar Office certifying full time status if 21 and older 

IMPORTANT 

The following has to either be the original document or notarized copy: 
o Birth Certificate and Marriage License 

How can I contact military personnel?

The Air Force World Wide Locator offered by the Air Force Personnel Center (AFPC) handles official and unofficial requests to locate Air Force Personnel. Official requests are defined as requests received from any government agency and the Department of Defense (DoD). All other requests are considered unofficial in nature. 

The Air Force World Wide Locator only has location information on individuals who are currently receiving compensation from the USAF (Active Duty, Guard, Reserve, Retired, and Civil Service Personnel). If the individual has separated from the Air Force, no information is available. To obtain or find out more information about the service, you can contact AFPC at: 

HQ AFPC/DPDXIDL 
550 C Street West Suite 50 
Randolph AFB TX 78150-4752 Phone: 
Commercial (210) 565-2660 
Military to Military DSN 665-2660 Customer Service Hours: 
Monday - Friday (except Federal Holidays) 
7:30 AM - 4:30 PM (Central Standard Time) e-mail: afpc.pa.dlist@randolph.af.mil 

If you need to contact a military member for emergency purposes, call your local Red Cross chapter, click on "Your local Red Cross" and enter your zip code.

 

How can I obtain copies of my military records?

Individual military departments, including the Air Force, do not maintain files or records pertaining to individuals no longer on active duty. When an individual is separated from military service (because of retirement, discharge from active duty or death), his/her Field Personnel File (containing all military and health records) is forwarded for storage to the National Personnel Records Center (Military). The Records Center is under the jurisdiction of the National Archives and Records Administration (NARA) of the United States Government. 

An individual's complete service record is available to the former service member or, if deceased, to his/her next of kin (parents, spouse or children). Limited information (such as dates of service, awards, and training) is available to anyone. Not available to the general public is information which would invade an individual's privacy; for example, medical records, Social Security number or present address. 

If requesting the records of a relative, a requester should mention the relationship to the former member (brother, uncle, or other). There is no charge for this service to former service members or their next of kin. For others, a nominal fee is charged for research and reproduction costs. Files at the Records Center are maintained as historical records only and are not updated to reflect current data on the former service member. The address for the National Personnel Records Center is: 

National Personnel Records Center 
9700 Page Blvd 
St. Louis MO 63132 
Phone: 314-801-0800 or 1-866-272-6272 (1-86-NARA-NARA) For individuals compiling family histories, NARA provides assistance to those interested in genealogy. NARA normally charges a nominal fee for research and reproduction costs. Their address is: 

National Archives and Records Administration (NARA) 
8th Street and Pennsylvania Avenue 
Washington, DC 20408 
202-501-5400

 

I would like to sell a product/service to the Air National Guard?

Under the Federal Acquisition Regulations, any contracting opportunities/projects the National Guard undertakes are solicited via normal contracting procedures, including approval from the Acquisition Planning Board. 

To find out about contracting opportunities with the National Guard, log on to the Commerce Business Daily website. All solicitations on behalf of the Guard can be found on that site.

 

What are my benefits as a National Guardsman?

For information on the benefits of being an Air Guardsman, visit the Air Reserve Personnel Center website.